Accessibility

Lifeline’s 13 11 14 crisis support phone line is accessible to everyone in Australia.

I don’t speak English

Lifeline has access to a free interpreting service through an organisation called TIS National.  An interpreter can help you speak to a Lifeline Crisis Supporter at any time.  This service is private and confidential.

How to call Lifeline with an interpreter: 

  1. Call TIS National on 131 450*
  2. Tell the operator which language you need and that you would like to talk to Lifeline on 13 11 14
  3. Wait on hold while the operator connects you to an interpreter speaking your language.
  4. Wait while the operator transfers you and the interpreter to Lifeline.
  5. Speak to the Lifeline Crisis Supporter in your language. Here is how it will work:
  • You speak to the Lifeline Crisis Supporter in your language.
  • The interpreter will tell them what you have said, in English.
  • The Lifeline Crisis Supporter will respond in English.
  • The interpreter will tell you what the Lifeline Crisis Supporter said, in your language.

The interpreter will stay on the phone with you for the whole call. This might sound like it will take a long time but Lifeline and the interpreter are happy to spend the time to talk to you.

*Local call charges apply. Additional charges apply for mobile calls.

I have trouble speaking and/or hearing

If you are deaf, or have a hearing or speech impairment, you can talk to a Lifeline Crisis Supporter through the National Relay Service (NRS).

The NRS is a phone/internet solution for people who are deaf or have a hearing or speech impairment. The NRS is an Australian Government Initiative.

For more information, click here. For a video explaining their services, click here.

Here are some options:

  • TTY (teletypewriter) users phone 133 677 then ask for 13 11 14
  • Speak and Listen users phone 1300 555 727 then ask for 13 11 14
  • Internet relay users connect to the NRS by clicking here then ask for 13 11 14