Crisis Supporter Volunteering

Lifeline Gippsland, on behalf of Lifeline Australia (RTO 88036) offer nationally recognised training and assessment services in accordance with the Vocational Education & Training (VET) Quality Framework.

Volunteering is often the life support of any community. Without our volunteers, many things people enjoy about living as part of a community would not function. By training to become a volunteer crisis supporter through Lifeline Gippsland, you’re not only supporting your community but you’re making a huge difference to someone’s life when they reach out for help. A volunteer crisis supporter is trained to take calls from those in distress, becoming the person they rely on when they have no one else to turn to.

Watch the following video to find out more information:

Without volunteer crisis supporters, Lifeline Gippsland would not be able to provide its 13 11 14 service. We know from talking to our volunteers that the telephone crisis support training delivers a wide range of benefits, including practical support skills, personal growth and development, improved communication and relationship skills, and can open up career opportunities.

But most importantly, by training with Lifeline Gippsland, you would be volunteering to make a difference.

What does the training involve?

The volunteer work of a Lifeline telephone crisis supporter is very important. Volunteers learn telephone crisis support skills to cover a range of crisis situations, making the training program a rigorous one. The initial training takes about 70 hours. Trainees then become probationary telephone crisis supporters and receive ongoing training, group supervisions and workshops.

What are the units of competency?

CHCCCS003 Increase the Safety of Individuals at Risk of Suicide
CHCCCS019 Recognise and Respond to Crisis Situations
CHCCS028 Provide Client-Centred Support to People in Crisis

Where is the training conducted?

The training is held in at the Lifeline Gippsland office in Morwell.  It is generally held after hours on an agreed weeknight.

Do I need any qualifications to train as a volunteer telephone crisis supporter?

No, you don’t need any previous experience or qualifications to undertake the training. However, you will need to demonstrate that you have good communication and listening skills and a non-judgmental attitude.

Is there a cost involved in becoming a volunteer?

Lifeline is a Registered Training Organisation (RTO) and part of the AQTF (Australian Quality Training Framework). To offer a nationally recognised training program, we do have to charge. The full fee is $550 or for students & healthcare/pension card holders the fee is $500. It’s worth noting these units are transferable, meaning they can be recognised in another course as credit for prior learning.

Where will I complete my phone shifts?

Shifts will be completed at one of two Lifeline Gippsland phone rooms located in Morwell and Drouin.

So you want to become a Crisis Supporter with Lifeline Gippsland?

Download a copy of the Volunteer Application Form ,  Pre-Enrolment Course Information & Training Schedule Semester 2 2021 or fill in your details below & we’ll send you a copy.  The course information provides an overview of the course structure and gives you an idea of the time commitment required to attain and maintain accreditation.

To be considered for a volunteer role you must complete the CS application form, successfully pass a Police Check and Working with Children check.

For further information about volunteering with Lifeline Gippsland, contact our friendly team.

Nationally Recognised Training