Business Operations Manager

Are you looking for a job that offers a lot of variety and the opportunity to make a real difference?  If so, please read on.

About us

Lifeline Gippsland (LLG) is a purpose driven, not-for-profit organisation with more than 55-years of service to the Gippsland community. We support people to be resilient and suicide-safe. LLG contributes to the national 24-hour telephone Crisis Support Service 13 11 14, as well as suicide prevention and mental health awareness programs and training.

You will be joining a small, highly dedicated team who are passionate about making a difference in the community.

LLG is an Equal Employment Opportunity employer who recognises and values inclusion and diversity. LLG encourages people from different cultures and backgrounds, including people with lived experience of mental ill-health to apply.

About the role

The role reports to and partners with the CEO to progress Lifeline Gippsland’s strategic and operational agenda. The Business Operations Manager (BOM) will support the expansion and positioning of Lifeline Gippsland, whilst maintaining the highest level of integrity and always leading by example. This position will take a lead role in developing innovative approaches to support our vision of an Australia free of suicide.

The Business Operations Manager provides strategic and operational leadership across Lifeline Gippsland’s business and support functions, ensuring sustainability, compliance, and ongoing service innovation. Inclusive in the role is leadership and oversight of Lifeline Gippsland’s retail and warehouse activities.

This role leads the development and oversight of policies, procedures, induction, and training to staff and volunteers. It also ensures organisational compliance with legislation, regulation, safety and quality assurance standards.

Who are we looking for?

An individual who holds:

• High level experience and skills in stakeholder management and business strategy
• The ability to work flexibly within a changing environment
• An understanding of the complexities, and a passion for a grassroots organisation thriving in a community services environment
• Both the capacity to generate and drive innovation to achieve operational and fiscal success

• A genuine commitment to social impact, and an understanding of the role of lived experience and inclusive practices in service design and delivery.

Benefits and perks

• You will be joining a highly positive and motivated team that loves to work hard and have fun
• You will work for an organisation that is flexible, family friendly and highly regarded
• You will have the opportunity to make a real difference to people’s lives and your community.
• You will have access to generous salary packaging

Please view the Position Description here. Applications should be made via Seek and need to include a resume and a cover letter responding to the Key Selection Criteria which can be found within the Position Description. Applications that do not address the Key Selection Criteria will not be considered. For questions relating to the role, please email cindy.pullar@llg.org.au.

Applications close 5pm Sunday 7^th September 2025.

Lifeline Gippsland strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill-health and recovery, their carers and supporters. We warmly invite applications from all cultures, genders, sexualities, spiritualities, ages and backgrounds. Lifeline Gippsland is a child safe organisation. The successful applicant is required to complete a clear Criminal History Record Check and Working with Children Check prior to employment.